Refund & Cancellation Policy

Last updated: October 22, 2026

2M Data sells downloadable digital products, including databases and Excel files. Please review the product description, format, and contents before paying.

Order Cancellation

If an order has not yet been processed or the file has not been made available, contact us promptly with the order number to request cancellation. Cancellation cannot be guaranteed once processing is complete or digital content has been made available.

When a Refund May Be Requested

• The same order was charged more than once.
• Payment succeeded but we cannot provide the digital product due to a technical issue that we cannot resolve.
• The delivered product materially differs from its published description, subject to review.
• Any other situation in which a refund is required by applicable law.

When a Refund May Not Be Available

A refund may not be available solely because a customer changes their mind after downloading or accessing digital content, except where required by law or where one of the refund grounds above applies. This policy does not limit mandatory consumer rights under applicable law.

How to Request a Refund

Contact us through the Contact Us page and include your order number, purchase email, and a description of the issue. Do not send card details. We aim to review requests and respond within 3–5 business days. The payment provider or bank may require additional time to post a refund.